Return And Refund Policy

# Refund & Return Policy for Love My Glow

At **Love My Glow**, customer satisfaction is important to us. We strive to provide high-quality skincare and makeup products. Please read our Refund & Return Policy carefully before making a purchase.

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# 1. Returns Eligibility

Due to hygiene and safety reasons, skincare and makeup products are only eligible for return or replacement under the following conditions:

* The product was damaged during delivery
* The wrong product was delivered
* The product is defective or expired
* Items are missing from the order

To be eligible, the issue must be reported within **48 hours of delivery**.

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# 2. Non-Returnable Items

The following items cannot be returned or refunded:

* Opened or used products
* Products damaged due to misuse
* Products returned without original packaging
* Items purchased during special sales or clearance offers (unless damaged or defective)

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# 3. How to Request a Return or Refund

To request a return, replacement, or refund:

1. Contact our support team with your order details
2. Share clear photos/videos of the product and packaging
3. Include your order number and reason for the request

Contact Email: **[support@lovemyglow.com](mailto:support@lovemyglow.com)** *(replace with your official support email)*

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# 4. Refund Process

Once your request is reviewed and approved:

* Refunds will be processed to the original payment method
* Processing times may vary depending on your bank or payment provider
* Refunds are usually completed within **5–10 business days**

Payments processed through Razorpay may take additional banking time depending on the payment method used.

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# 5. Replacement Policy

Eligible damaged or incorrect products may be replaced at no additional cost, subject to product availability.

If the item is unavailable, a refund or store credit may be offered instead.

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# 6. Cancellation Policy

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

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# 7. Shipping Charges

* Original shipping charges are non-refundable unless the error was caused by Love My Glow
* Return shipping costs may be covered by us for approved damaged or incorrect orders

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# 8. Contact Us

For refund, return, or cancellation support, contact:

**Love My Glow**
India
Email: [support@lovemyglow.com](mailto:support@lovemyglow.com) *(replace with your official email)*